etg777's Privacy Policy
How your personal information is collected, used, and kept secure — etg777 shares all of this with you with complete transparency.
Introduction and Applicability
About This Policy
etg777 ("we", "our") operates a reliable and secure online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use etg777's website, mobile platform, or related services, how we use it, and how we keep it secure.
By using etg777's services, you are considered to have accepted the terms of this Privacy Policy. Our services are available only to those aged 21 or above.
What Information We Collect
Registration and Identity Information
When creating an account, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or Upay account details (for transactions)
Usage and Activity Information
Information collected automatically when you use our platform includes:
- IP address and device type
- Browser type and operating system
- Session duration and page visit history
- Game play history and betting activity
- Deposit and withdrawal transaction details
Communication Information
When you contact our support team via live chat or email, details of that conversation and the information you provide may be stored. This helps us improve our service quality and provide better assistance in the future.
Purpose of Data Use
Service Operations
Your information is used to manage your account, process transactions, provide bonuses, and run gaming services without interruption. This information is also needed to correctly deliver all promotional offers including etg777's 120% welcome bonus.
Security and Verification
Your information is used to carry out identity verification (KYC), prevent fraud, and comply with Anti-Money Laundering (AML) regulations. This ensures the security of your account and transactions.
Customer Support
Our 24/7 Bangla live chat support team uses your relevant information to resolve your issues and answer your questions. This makes our service more personalised and effective.
Improvement and Analytics
Your usage data is analysed to monitor platform performance, identify technical issues, and improve the user experience. This data is always used in aggregate and in an anonymised form.
Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser or device. etg777 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security.
- Functional cookies: Remembering your preferences and language settings.
- Analytics cookies: Collecting anonymous data to understand platform usage.
You can control cookies from your browser settings, but disabling certain essential cookies may affect platform functionality.
Sharing Information with Third Parties
When Information Is Shared with Third Parties
etg777 does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and Upay.
- Game providers: Minimum information required for game operations with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal requirements: In the case of an order or investigation by a legitimate legal authority.
- Fraud prevention: With security partners to detect and prevent fraudulent activity.
Third-Party Accountability
All third-party services we use operate under strict confidentiality agreements and are required to use your information only for the specified purpose. They may not use your information for their own commercial purposes.
Data Protection and Security
SSL Encryption
All your data transmissions are secured with 256-bit SSL encryption technology, ensuring banking-grade security.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems that defend against cyber attacks.
Access Control
Only authorised personnel can access your information, and they are required to adhere to strict confidentiality agreements.
In the Event of a Data Breach
If there is any reason to believe the security of your personal information has been compromised, etg777 will notify you as quickly as possible and take the necessary steps to bring the situation under control. Our security team remains on alert 24/7.
Data Retention Period
How Long We Keep Information
etg777 retains your personal information only for as long as necessary. Generally:
- Account information: For the duration the account is active, and for a specified period after closure in accordance with regulatory requirements.
- Transaction records: Retained long-term in compliance with financial regulations.
- Communication history: For a specified period to maintain support quality.
- Analytics data: Long-term in anonymised form.
Once the data retention period has ended, it is deleted or anonymised using secure methods.
Your Rights and Choices
As a user of etg777, you have certain important rights over your own personal information:
Right to Access Information
You may request to know what personal information about you is stored at etg777. Our support team will inform you within a specified timeframe.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via live chat.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information, though some information may need to be retained due to legal or regulatory obligations.
Right to Object to Processing
You may object to marketing communications or analytical processing. We will process your request within a reasonable time.
How to Exercise Your Rights
If you wish to exercise any of the rights mentioned above, please contact us. Our dedicated privacy team will review and respond to your request as quickly as possible.
Email: [email protected] | or via 24/7 live chat
Protection of Minors
Restrictions for Those Under 21
etg777's services are strictly for those aged 21 or above. We do not intentionally collect any personal information from those under 21. Age is verified at the time of registration, and any account identified as belonging to a minor is immediately closed.
If a parent or legal guardian believes their minor child has registered on our platform, please contact us immediately. We will delete all information associated with that account.
Policy Changes and Updates
Notice of Changes
etg777 may update this Privacy Policy from time to time. For any significant changes, we will send you a notification to your registered email address and display a clear notice on the platform. Continued use of the service after any changes will be considered acceptance of the new policy.
The date of the most recent update will always be noted at the top of this page. We encourage you to review this policy regularly.
Language of the Policy
This Privacy Policy has been prepared in Bengali and the Bengali version shall be considered final and binding. In the event of any ambiguity, the Bengali version shall prevail.
Contact Us
Any Questions About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
24/7 Live Chat — Directly on the Platform
Our support team is available in Bangla 7 days a week, 24 hours a day. We aim to respond in the shortest possible time.
To learn more, read our other policies: Terms and Conditions · Responsible Gaming · About Us